Frequently Asked Questions
How long will it take to receive my custom wine crate furniture order?
Typically, a custom order will take 3-5 business days to complete and is sent via UPS Ground. You can expect your custom piece on your doorstep in about 6-8 days of purchasing.
Do you offer any discounts?
Yes! To stay informed of discounts & VIP sales, be sure to sign up for the Off the Vine Designs Newsletter and follow me on Instagram.
I also have partnerships with various marketplaces (such as Mammoth Nation), where you'll find member discounts.
What if I want you to build something that I don't see listed?
Ooh Fun! I love making new items. Most of my best sellers derived from clients asking me to build something new! Contact me with your ideas, I'll sketch out a plan to make sure we're on the same page, and offer you a no obligation quote. Let's create something together!
What if my order arrives damaged?
I try to pack each shipment as best I can, but if your package had a rough journey and arrives damaged, I want to make it right. Click Here for my refund policy.
Please contact me (scroll down for contact form on this page) right away and submit photos of the damage.
After evaluation, a refund or credit (either partial or full) will be determined and may require the item to be physically returned back to Off the Vine Designs.
We'll work together on this. I want you to be happy. :)
Do you have a return policy?
What stain colors and fabrics do you use on your custom furniture?
I have 10 stain colors and 14 fabric choices for your custom piece!
Click Here for a closer look or choose your own.
What if I want a stain color or fabric for my custom piece that's not listed as a choice?
No problem! Simply choose the "other" option when making your purchase and let me know the deets! You can add a message to me at check out or complete the Contact Form
Stain: Contact me with the specific stain color (brand and color #/name) you require. I'll purchase and use it for your order. Simple.
Fabric: For fabric, you can shop for and send me any fabric of your choice. There's even a discount when selecting "other" to help cover that cost for you. Any leftover fabric from your purchase will be sent to you with your finished piece.
If I choose to provide my own fabric, what should I purchase and where do I send it?
I use (and recommend) a heavier fabric, such as Duck($) or Upholstery ($$). Avoid apparel material.
Send your fabric to:
Off the Vine Designs
2520 N/ McMullen Booth Rd #160
Clearwater, FL 33761
I will confirm its receipt with you as soon as it arrives.
What if I still have a question?
Simple! Just use the Contact Form below to shoot me a message!
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